BOOKING CONDITIONS
1. PAYMENT
- A non-refundable 30% deposit of the holiday cost is payable at the time of booking with the remaining balance requiring full payment 60 days before the start of your stay. Non-payment of the balance by the date stated upon booking will be taken as a cancellation of the booking. Bookings secured online require a transfer of deposit or the dates will be re-released. For bookings made less than 60 days before the start of the rental period, the total fee is payable at the time of booking . Payments should be made by BACS to Mrs L J Swainson.
- The contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
- Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
2. CANCELLATION BY THE GUESTS
- Any cancellation made by the guest for whatever reason should be in writing. On receipt of the letter of cancellation the owner will try to re-let the cottage for the period of the booking. If the owner succeeds in re-letting the property for the whole of the period, all the monies paid will be refunded, less an administration charge of £30. If the owner only succeeds in re-letting the property for part of the period booked, the guest will forfeit an amount equal to the remainder of the booking and be liable for an administration charge of £30. If the owners are unable to re-let the property at all then all the monies paid by the guest shall be forfeit to the owners. For this reason, the owner strongly recommends that guests take out their own holiday cancellation insurance.
- If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeited. If you cancel less than 6 weeks before the holiday, then the full balance remains due and is not refundable. We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
3. CANCELLATION BY THE OWNER
- If the property becomes unavailable or unusable for any reason prior to the date of the booking, the owner’s obligation will be to reimburse the guest for any monies paid. Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
4. CHANGES OF DATE
The owner will consider a request for a change in the booking dates if such request is received more than 8 weeks before the start of the booking. An administration fee of £30 will be due to the owner under these circumstances.
5. USE AND CARE OF THE PROPERTY/PERIOD OF HIRE.
Each property has its own individual handbook/guidebook with instructions and information.Guest are required to read through this at the start of their stay to familiarise themselves with any important points,safety guides and fire safety.
The number of persons occupying the property will not exceed 8 persons for Aldersyde, 2 persons for Bluebell Cottage and 4 persons for Tal y Fan. Smoking is not permitted anywhere inside the cottages. The owner reserves the right to terminate the rental with immediate effect, if these conditions are not observed.
In order that the properties can be thoroughly cleaned and prepared for the next arrival, departure time is 10.00am with arrival being from 16:00pm. You can arrive at any time after 16:00pm on the start date of your holiday .All our properties have a key safe, and you will be given the code for the safe to release the door key. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
Aldersyde and Tal y Fan: Barbecue – please use the designated barbecue utensils and clean the barbecue after use.Please use the BBQ at Tal y Fan at a safe distance from the property.There are fire extinguishers in kitchens of both properties, please read and adhere to the fire safety guide in the property handbook to familiarise yourself with actions should there be an emergency.
Guests shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property, and leave them in the same state of repair and condition at the end of the rental period as at the beginning. The property and all equipment, utensils etc, should be left clean and tidy. Any breakages, damages or loss should be reported to the owner immediately. The guest must reimburse the owner for replacement, repair or extra cleaning costs.
Please lock the doors and close the windows when you leave the property unoccupied. Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
6. PERSONAL BELONGINGS:
Vehicles, baggage and personal belongings are at the hirers risk at all times. No responsibility will be accepted for loss or damage to any belongings or its contents.
7. PETS
Well behaved pets are welcome in the properties and should be declared to the owner at the time of booking. We request that all trace of them is removed from the garden and the property at the end of the holiday. Pets must not be left at the property unsupervised.
8. PARKING
Guests have the use of one dedicated parking space in the adjacent private car park at Bluebell cottage. Aldersyde has free on road parking outside the front of the house which is available on a first come first served basis. Tal y Fan has its own driveway for two vehicles and there is also free on road parking. Guests parking do so at their own risk.
9. NUISANCE
The guests should not cause any nuisance to neighbours, and are required to keep noise to a minimum between 11.00pm and 8.00am. If serious complaints are made by the neighbours about the conduct of the guests, the owner reserves the right to terminate the rental if necessary.
10. LINEN
All bed linen and towels are provided but we do not provide beach towels.
11. HIGHCHAIRS/STAIR GATE/TRAVEL COT
We are able to supply highchairs, travel cots and stair gates. Guests should ensure they request these at the time of booking. Linen and bedding for travel cots is not provided.
12. LOST PROPERTY
Please make every effort to ensure you remove all your clothing and belongings at the end of your holiday. Items left at the properties may be posted back to their owner but this may incur a charge.
13 .DESCRIPTIONS
While every effort has been made to ensure that the representations contained online and in all advertising materials are made in good faith, neither they nor any oral representations made by employees or representatives of the Owners will create liability on the part of the Owners.
14. MATTERS BEYOND OUR CONTROL
These include local happenings that may occur at any time, e.g. events, nearby building work or invasion by pests .We do not accept responsibility for any matter beyond our control or for the effects any works may have on your enjoyment of the property. This does not affect your statutory rights.
We will always endeavour to ensure that advertised services such as broadband are working but in the unfortunate event of a breakdown, no compensation or refund will be due. The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds. No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
15. COMPLAINTS
If guests have any cause for complaint, this should be reported immediately to the owner by phone and, in serious cases, confirmed in writing.
16. Guests are responsible for the safety and security of their children at all times.
17. Bookings cannot be accepted from persons under eighteen years of age.
18. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
19. The client may in no circumstance re-let or sublet the property, even free of charge.
20. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
21. We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
22. This property is privately owned, we expect all guests to enjoy the facilities and treat the property with respect .
23. LIABILITY
The owner shall not be liable to the guests or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arise out of or is in any way connected with the rental. We advise all guests to take out adequate holiday/travel insurance prior to their stay. All accident must be reported to the owners immediately to be recorded in the accident log book.
As the person placing the booking, you agree to take full responsibility for the safety of all members of your party, your visitors, and any animals you bring with you..
24. RIGHT OF ENTRY
The owner or their agents shall be allowed right of entry to carry out any necessary repairs by prior arrangement with the guest.
25. GOVERNING LAW AND JURISDICTION
The contract between the Owner and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).
DISCLOSURE
Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of booking without a refund.
26.Unfortunatley at present we do not have the facilities to charge electric cars .However we can give you the address and details of local charging stations (Less than 1 mile away)
27. Deep fat fryers are not permitted at any of the properties due to fire safety regulations.
28. Guests must familiarise them selves with the fire safety regulations and what to do in the event of an emergency at the properties. (See guest handbook in each property)
UPDATE Covid – 19 rules and regulations as of October 2023
Bookings
Our normal Terms and Conditions apply for bookings not yet affected by the national and government announcements.
What should I do if I or any other guests in my party have Covid-19 symptoms on holiday?
You must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately for both your own safety, and for the safety of our homeowners, local teams and local communities. If you have to self isolate in the retreat we regret that we will have to charge for extended occupancy.
If you develop symptoms during your stay, you will be required to return home immediately and stay in your own home while you self isolate. We do not accept any responsibility for any matters beyond our control or for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs will be incurred if an extended stay is required due to illness.
Can I cancel my booking and get a refund?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We continue to work with our normal terms of business and cancellation policy. If you contact us we may be able to move your booking to a more suitable date in the future. Please be aware that moving the date to a different week could result in a change in price which could be either more or less than the previously quoted booking price and this
What happens if I need to cancel my holiday because I have the Coronavirus and need to self-isolate?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. Unfortunately we will not be offering refunds. We will endeavour to help as much as possible in terms of offering a change of dates at the discretion of the property owner.
Last updated 02/10/2023